General conditions of sale
TERMS OF SALE
All the products exhibited on this website, without any exception, are prohibited to minors.
The couteaux-berthier website is the full property of Berthier, as well as all the rights related to it. Any reproduction, whether total or partial, needs the owners’ authorization. However, hypertexts links onto the website are possible without previous request.
Orders are validated on reception on our server. They take effect and are dealt with on reception of the payment.
Orders assume that the buyer on the internet fully accept our terms of sale.
Registration before order
For the first order, you have to fill in a request of registration. Otherwise we won’t be able to forward your order. This registration will also allow us to keep you informed of our latest developments, to keep your account updated and offer you the bargains of our club.
All information coming from you are strictly confidential and cannot be exchanged or sold. They are regulated by the law 78-17, dated 01/06/1978, registered under the title “Computing and Freedom”.
Mode of payment
1. Credit card
Payment is made through the bank server of our partner Banque Populaire-Cyberplus. This means that none of your banking data pass through our website. The payment via credit card is perfectly safe. Your order will then be registered upon acceptance of your payment by our partner Banque Populaire-Cyberplus.
2. Credit transfer
The customer guarantees he has the necessary authorizations to use the chosen way of payment.
Berthier’s Coutellerie reserves the right to suspend any order and delivery in case the payment by credit card is refused by the bank or in case of nonpayment.
Berthier’s Coutellerie has a special check up which ensures that no one can use the bank details of another customer. However, the customer has to know the Berthier’s Coutellerie cannot be responsible for any embezzlement or fraudulent use of a way of payment non detected by the checking procedure.
Berthier’s Coutellerie is the sole owner of the sold products until total payment, including the various charges and taxes, from the customer.
Delivery time for foreign countrie
For information, the delivery time for foreign countries can extend from four to twenty working days according to the country bound for, and this, after acceptance of the payment.
Berthier’s Coutellerie cannot be responsible for delivery delays due to the carrier (such as postal or lorry drivers’ strikes).
On delivery, the customer has to check the state of the packing. In case of damages, the customer has to notify them on the carrier’s delivery slip and to Berthier’s before the end of two working days.
Delivery delays compared to the time limit information cannot induce any invalidation of the order.
The delivery obligation can be nullified only as a last resort. In such a case, the sale will be cancelled and the order reimbursed.
During transport, all our parcels are followed up.
Berthier’s Coutellerie‘s products are available according to our stock. For products non in stock, offers depend on the supplier’s availability.
Postage taxes outside France
For the dispatching out of metropolitan France, postage expenses are of a set price fixed by the French Postal Service according to the distance and the weight. Dispatching is done by a special service “Colissimo International” and is always insured.
The price appears automatically on your order slip.
Description of the articles
Characteristics, dimensions, specifications of the articles exhibited on our website have an informative value. There can be modifications without notice, in case of new technologies for example.
The characteristics and photographs are not part of the contract and can be changed without notice.
We offer the usual manufacturers’ guarantees. The articles are checked before sending. If, in spite this checking, you note a defect, you can send us back the article within seven days after delivery. The article will then be exchanged.
Are excluded from the guarantee
* the articles which have been dismantled,
* the damages due to oxidation.
All returns are to be made to our address:
33 avenue Victor Hugo
Prices can be modified any time.
The price valid for the order is the one listed and agreed for by the customer on validation of his order.
Our price list is in Euros, vat free.
Article L121-16 of the Consumption Code: “The consumer has a seven days’ time limit, from the delivery of his order, to return the article (s) and be reimbursed without penalty.
However, the postal expenses are due to the customer.
The article (s) sent back have to be in the original packaging and never have been used.
For the reimbursement, a check or credit transfer will be sent within fifteen days after acceptance of your return.
Legislation outside France
The articles offered conform to French legislation. Berthier’s Coutellerie cannot be responsible for non-respect of the local legislations where the articles are sent. The customer has to check with his local authorities the possibilities of importing and using the articles he wishes to order.
All the taxes specific to some countries (customs, vat…) are paid by the customer. None return can be accepted for nonpayment of the customs taxes.
All litigation will be held at the Commerce Court of Romans, France.
Berthier’s Coutellerie is entitled to modify, any time, the here-above terms of sales.